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We lead the industry in providing our customers with technical service and support. Our seasoned technical support professionals act as an extension of our customers' own technical support staff. Common support areas include troubleshooting, training, and on-site production trials. Additional areas of specific expertise and capabilities are highlighted for several of our business groups:
Adhesives
Wood Adhesives
Dynamic Microchamber training on emission testing
Export and Technology License support
Press Monitor and Contilogger (continuous press monitoring) development & support
Resin Distribution Measurement (RDM) testing
Wonderware® assistance with Statistical Process Control (SPC) implementation

Paper Chemicals
Fully-staffed papermaking and testing lab
Handsheet analysis
Mill surveys
Installation of trial equipment
Paper
Pine
Pine Chemicals
Metal wear testing with Falex Pin & Vee Block instrument
Tool life and wear testing of metalworking fluids system with Microtap Tapping Torque instrumentation
A fully-equipped adhesive testing laboratory for hot melt and water-based adhesives for the tape, label, and packaging industries
Pilot and semi-works plant for scale-up projects
Oilfield drilling mud testing
Wonderware is a registered trademark of Wonderware Corporation
Research and Development
Research & Development
  Our Technical Service staff works closely with our R&D teams to develop new products and enhance existing products to meet specific customer needs.